Administrative and Academic Technology
Led by Connie Wooldridge, Associate Vice President, Administrative and Academic Technologies
Administrative and Academic Technology provides effective solutions to daily challenges, enhances the productivity of UTHealth Houston, and empowers our community by making IT accessible. The department achieves this by providing a customer-focused, single point of contact for quality IT services and administrative tasks.
Clinical Technology
Led by Dr. James Griffiths, Associate Vice President, Healthcare IT and Tariq Khan, Associate Vice President, Epic Applications
The role of Clinical Technology is to promote the use of technology in a clinical setting, coordinate campus activities in this area and provide campus-wide clinical applications. Clinical Technology is still largely fragmented among practice plans and HCPC, but as IT continues to support consolidation of services into a single provider, this fragmentation will decrease. Clinical Technology is a collaborative effort providing central direction and services.
Finance and Administration
Led by Lynn M Rauv-Nguyen, Associate Director of IT Finance and Business Services
Finance and Administration works with the CIO and IT leadership to provide coordinated administrative support to the IT department. Services include creating, recording, and maintaining budget and financial records; procurement; records management; billing and receivables; travel, and the Electronic and Information Resources Accessibility Program.
IT Infrastructure
Led by Tony Murry, Associate Vice President, IT Infrastructure
Infrastructure ensures the reliability of voice and data communications at all times and assists the campus community in gaining access to network services. As students, faculty, and staff discover new ways to collaborate, the job of the Infrastructure team is to improve network availability.
IT Security & Disaster Recovery Planning
Led by Mary Dickerson, Associate Vice President of Information Technology Security and Chief Information Security Officer
IT Security provides a secure information infrastructure for schools and departments to use in the pursuit of UTHealth Houston’s goals in research, teaching, and health care. The Security department ensures that the confidentiality, integrity, and availability of UTHealth Houston data and information remains of the utmost importance.
IT Solution Center
Led by David Posado, Manager, IT Solution Center
The IT Solution Center is a central IT support center providing customers with level-one technical assistance and support with UTHealth Houston enterprise systems, clinical applications, and communication technology. This group evaluates, documents, and processes incoming incident and service requests received by telephone, email, and the ITSM user portal; communicates with customers to diagnose issues and walks them through a problem-solving process; reviews user-generated requests to gather additional information required for resolution; and provides prompt, courteous, and professional follow up with our user community.
IT User Experience and Support (UXS)
Led by Bassel Choucair, Associate Vice President, IT User Experience and Support
IT User Experience and Support (UXS) evaluates, enhances, and sustains an environment within UTHealth Houston in which information technologies are developed and integrated to support the educational, health care, and research goals of the university. This office shares responsibility with other central IT groups to ensure the IT infrastructure seamlessly integrates with our clinics, hospital partners, and the global cyberinfrastructure.